Economic Support Specialist

Applications are now being accepted for a Full-time Economic Support Specialist position with the Lincoln County Department of Social Services. This position has the potential for a hybrid remote work opportunity upon successful completion of training.

To be considered, applicants must complete and submit a Lincoln County Employment Application form. Applications are accepted until position is filled.

Submit Your Application

Job Summary

Provide information about and determine eligibility for categorical aids available through public assistance.  Interpret and apply Federal and State laws and regulations, policy and procedures to individual case circumstances in order to meet the needs of low-income families. 

Essential Duties and Responsibilities

The following duties are expected of this position.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.

• Receive phone calls from the public regarding a variety of public assistance programs.
• Perform or review eligibility determinations for non W-2 services, Foodshare, health care, LIEAP, Emergency Assistance, Child Care, General Relief and supportive services and ensure all data is entered into CARES and CWW accurately and timely.
• Process changes to determine eligibility for public assistance programs which includes strict enforcement of all eligibility requirements, investigative interviewing, budget computation, case documentation and computer usage.
• Research, interpret and explain Federal, State and local policies governing eligibility, legal rights and responsibilities of applicants and participants, including providing necessary information about client fact-finding and grievance procedures.
• Refer applicants and participants to all other community services.
• Must have excellent interviewing skills.
• Listen effectively; assure mutual understanding of customer’s intent and concerns by ongoing process of feedback and clarification.
• Write and speak clearly and concisely to communicate program requirements.  Create opportunities to clarify and expand on understanding.
• Treat customers and co-workers with respect and sensitivity.

Required Work Experienced/Essential Skills Required to Perform Position/Duties

Two years of post-secondary education, preferably in a related field, and two years of experience dealing with the public, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

 WAGE:

This full-time position has a starting hourly wage of $18.86. 

All full-time employees are eligible for Lincoln County benefit package including health, dental, vision, life, LTD, vacation, generous sick leave, 10 paid Holidays per year and Wisconsin Retirement System. As an employee of Lincoln County, you would be eligible for the Wisconsin Retirement System (WRS), which is among the best funded and best managed public pension systems in the country!

Applicants must complete and submit a Lincoln County Employment Application Form.  Application forms are available at the Lincoln County Service Center (upper level), 801 N. Sales Street in Merrill, Wisconsin and on the County's website at www.co.lincoln.wi.us.  Applications will be accepted until the position is filled.

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